Returns & Exchanges

Figos Online Store is committed to your satisfaction with any product you purchase from our online store.

If you believe your items have a material or manufacturing flaw, it may be exchanged for replacement. Sign in to your account to Initiate Your Return Online and to obtain a Return Merchandise Authorization (RMA). Follow the on-screen prompts. If you wish to exchange, please make your request clear when requesting your RMA. We can only exchange faulty items for the same item in the same size, subject to availability. We strongly advise all customers to check products thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. As soon as we receive your return, we will dispatch your new size to you after the goods have undergone a quality control check.

All returns and exchanges must meet the following criteria:

  • All returns and exchanges must be made within 14 days of receiving your order.
  • All returns and exchanges must be accompanied with your order number and item number as listed on your confirmation email.

The postmark date of the return package will be considered the return date. Please retain the return tracking number for your records. Figos Online Store will not be responsible for damaged, misdirected or lost return packages. Returns are processed within 5 business days of receipt.

The customer is responsible for the shipping costs associated with the return/exchange of item(s) back to the designated warehouse/address listed on the customer's packing list. Returns due to error on our part, your purchase will be replaced to you at no charge, including the refund of the shipping cost, once we have received the items back.

Figos Online Store will not accept returns or exchanges if:

  • The item has obviously been worn
  • Smells of cologne, perfume, smoke, or any other odors
  • Visible stains, marks, burns, snags, or any other blemishes
  • Alterations or modifications of any kind
  • Price tags that are removed, altered or damaged
  • Other tags that are removed, altered or damaged

Please note that Figos Online Store reserves the right to refuse any returns if they do not meet our return requirements.

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